Main Nav

ECAR publications range from short, timely research bulletins to major research reports. See descriptions of ECAR research publications. >

Search results

Showing 1 - 4 of 4 Results

Sort by:

The 2011 Enterprise Application Market in Higher Education
June 14, 2012

Key Findings Almost every college and university (>95%) delivers a set of six core applications: student information, HR/payroll, finance, e-mail (for faculty and staff and for students)…

Managing Availability and Performance Risks in the Cloud: Expect the Unexpected
December 7, 2010

We know that the best way to avoid cloud risks is to apply sound risk management strategies before placing applications and IT services in the cloud. Some risks, however, cannot be predetermined …

ITIL Service Management Practices: Third Time's the Charm
July 7, 2008

Since its inception, the Information Technology Infrastructure Library (ITIL) has remained the most widely recognized and adopted framework for IT service management. The many benefits of ITIL h…

Service on the Front Line: The IT Help Desk in Higher Education
December 3, 2007

Abstract This 2007 ECAR research study explores the information technology (IT) help desk as a complex enterprise operating within a dynamic environment that includes the goals and culture o…