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ECAR publications range from short, timely research bulletins to major research reports. See descriptions of ECAR research publications. >

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Assessing Your Fiscal Bandwidth: Current Practices for Measuring IT Costs in Higher Education: May 14, 2013

Accurately and consistently measuring the cost of IT in higher education is an essential part of strategic IT management, yet according to IT leaders, cost data have proven elusive. What if a…
Measuring User Satisfaction: Why It’s Important and How to Do It - Infographic: August 16, 2012

As institutions look to reduce or contain costs, CIOs, institutional leaders, and service managers are challenged to optimize service delivery based on costs, features, and quality. Evaluating se…
Five Guidelines for Instituting IT Value Measurement: November 13, 2012

Factors including budget cutbacks, rigorous regulatory requirements, rising demands for IT services, and IT’s contribution to transformative change fuel the need for IT leaders to communicate I…
Measuring User Satisfaction: Why It’s Important and How to Do It: August 2, 2012

Key Findings Institutional leaders, CIOs, and service managers are focused on service delivery. Understanding the user perspective is instrumental in making good decisions about service sou…
Delivering the Dual Mission of University IT: July 28, 2011

Presentation at the 2011 ECAR Symposium, July 28, 2011, in Chicago, Illinois. University IT departments have evolved organically, but the time has come to purposefully organize to support the du…
Integrating Cyberinfrastructure Technologies: October 30, 2008 | A session at the EDUCAUSE 2008 Annual Conference
ECAR's 2008 research study about cyberinfrastructure explored higher education's involvement in five research-related technologies. This presentation will summarize findings about the pro…
Assessing and Communicating the Value of IT: August 2, 2005

This research bulletin suggests methodologies for assessing, measuring, and communicating the value of information technology as a strategic asset in higher education. It covers approaches that c…
IT Funding in Higher Education: Findings from ECAR: October 22, 2004 | A session at the EDUCAUSE 2004 Annual Conference
In early 2004, the EDUCAUSE Center for Applied Research received survey information from nearly 500 colleges and universities regarding their funding environment, trends, strategies, and directions…
Technology Assessment: Making Sure We Get It Right: October 28, 2002

Assessment is a critical tool for decision makers because it provides the basis for answering internal and external questions, including those dealing with accreditation, use of technology, or co…

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