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ECAR publications range from short, timely research bulletins to major research reports. See descriptions of ECAR research publications. >

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Queensland University of Technology: Three Generations of IT Governance (and Counting)
July 25, 2008

This ECAR case study complements the 2008 ECAR study, Process and Politics: IT Governance in Higher Education, by Ronald Yanosky with Jack McCredie. ECAR undertook this case study of Queensla…

Reforming IT Governance at Berkeley: Introducing an Enterprise Perspective to a Decentralized Organization
July 25, 2008

This ECAR case study complements the 2008 ECAR study, Process and Politics: IT Governance in Higher Education, by Ronald Yanosky with Jack McCredie. ECAR undertook this case study of the Universi…

Developing the IT Workforce at the University of South Australia
June 20, 2008

This ECAR case study complements the 2008 ECAR study by Philip J. Goldstein, Leading the IT Workforce in Higher Education . Developing the IT Workforce at the University of South Australia …

ITIL at New York University: A Framework for Excellence
April 17, 2008

This ECAR case study complements the 2007 ECAR study by Mark C. Sheehan, Service on the Front Line: The IT Help Desk in Higher Education , which examines the state of higher education help des…

University of North Carolina at Chapel Hill: Integrating IT Support Institution-Wide
February 14, 2008

This case study complements the 2007 ECAR study by Mark C. Sheehan, Service on the Front Line: The IT Help Desk in Higher Education, which examines the state of higher education help desk organiz…

University of Alberta: Using Online Help Desk Tools to Enhance Client Service and Department Operations
December 21, 2007

This case study complements the 2007 ECAR study by Mark C. Sheehan, Service on the Front Line: The IT Help Desk in Higher Education, which examines the state of higher education help desk organiz…

Bowdoin College and Colgate University: Using the Help Desk Strategically to Revitalize an IT Organization
December 3, 2007

This case study complements the 2007 ECAR study by Mark C. Sheehan, Service on the Front Line: The IT Help Desk in Higher Education, which examines the state of higher education help desk organiz…

Disaster Recovery: A Multi-Institutional Collaboration at the University of California System
September 12, 2007

This case study complements the 2007 ECAR study by Philip J. Goldstein, IT Collaboration: Multi-Institutional Partnerships to Develop, Manage, and Operate IT Resources . Researchers undertook …

The Kuali Group: Effective Practices and Structures Foster a Successful Collaboration
September 12, 2007

This case study complements the 2007 ECAR study by Philip J. Goldstein, IT Collaboration: Multi-Institutional Partnerships to Develop, Manage, and Operate IT Resources . Researchers undertook …

Post-9/11 Emergency Response and Business Continuity Changes at Pace University and New York University
March 29, 2007

This case study investigates how two major New York City universities, Pace University and New York University, changed their business continuity, disaster recovery, and emergency response thinki…

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