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ECAR publications range from short, timely research bulletins to major research reports. See descriptions of ECAR research publications. >

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Crowdsourcing the IT Help Desk: A Cloud Approach to Mass Intelligence
April 21, 2009

This ECAR research bulletin refines the concepts of crowdsourcing and mass intelligence and provides several notable examples of their vast potential when they are used together. As higher educat…

Customer-Centered IT Support: Foundations, Principles, and Systems
November 9, 2004

To meet the IT support demands of more than 98,000 students and 15,000 faculty and staff across eight campuses, Indiana University developed a fully integrated Online Support Environment (OSE) th…

Cyberinfrastructure and the Evolution of Higher Education
September 2, 2008

This ECAR research bulletin discusses the role cyberinfrastructure will play as higher education evolves. Changes in the job markets, in higher education research and teaching, and in emerging ac…

Cyberinfrastructure for the Humanities, Arts, and Social Sciences
January 13, 2009

This research bulletin describes a framework for cyberinfrastructure for the humanities, arts, and social science (HASS) disciplines that is rooted in the history and challenges of those discipli…

Cyberinfrastructure Resources and Practices: Survey Questionnaire
November 27, 2007

This November 2007 survey is a critical component of the EDUCAUSE Center on Applied Research (ECAR) study of cyberinfrastructure in higher education. It seeks to understand the perspectives of in…

Dealing with the Future Now: Principles for Creating a Vital Campus in a Climate of Restricted Resources
November 21, 2003

Presentation at the November 2003 ECAR Symposium Presentation at the November 2003 ECAR Symposium …

Decentralized IT Governance and Policy in Higher Education
March 10, 2009

This ECAR research bulletin focuses on the challenges and strategies related to integrating IT governance and policy across multiple university entities (schools, colleges, departments, and campu…

Deciphering Social Networks
September 2, 2008

Adoption and usage data regarding social networking trends by consumers has convinced many business and IT leadership teams that social network sites, and their technological underpinnings, can …

Deciphering the New Federal Integrated Public Alert and Warning System
August 11, 2009

This research bulletin explores the history of nationwide notification leading up to the new federal government Integrated Public Alert and Warning System (IPAWS), as well as the Commercial Mo…

Delivering the Dual Mission of University IT
July 28, 2011

Presentation at the 2011 ECAR Symposium, July 28, 2011, in Chicago, Illinois. University IT departments have evolved organically, but the time has come to purposefully organize to support the du…