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ECAR publications range from short, timely research bulletins to major research reports. See descriptions of ECAR research publications. >

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Thomas Jefferson University: Enhancing IT Operations with an Outsourced Data Center
August 13, 2009

The 2009 ECAR study, Alternative IT Sourcing Strategies: From the Campus to the Cloud , by Philip J. Goldstein, examines the factors information technology leaders consider when making sou…

Through a Glass, Brightly: IT’s Impact on Higher Education by 2020
August 28, 2012

The ECAR 2012 Symposium, was held June 18–20, 2012, in Boulder, Colorado. This event gave IT and higher education leaders the chance to imagine that the year is 2020 and to speculate about th…

Total Cost of Ownership: A Strategic Tool for ERP Planning and Implementation
January 6, 2004

This bulletin identifies major cost factors that influence total cost of ownership of enterprise resource planning systems, along with tactics and management strategies for containing those costs…

Tracking the Progress of Portals and Web-Based Services
April 15, 2003

Implementing campus portals and Web-based services has proven to be a complex and demanding effort. Yet real progress is being made. This Research Bulletin draws on the 2002 Campus Computing Surv…

University of California, San Diego: Increasing Operational Efficiencies Through Business Process Redesign and Analytics
December 12, 2005

This case study illustrates how UCSD has accomplished a significant business process redesign through Sponsored Project Excellence Achieved through Redesign (SPEAR), a project in research and gra…

University of Louisville: Fulfilling the Promise of VoIP
March 2, 2009

This ECAR case study complements the 2009 ECAR study by Mark C. Sheehan with Judith A. Pirani, Spreading the Word: Messaging and Communications in Higher Education. The study examines curren…

University of Phoenix: Driving Decisions Through Academic Analytics
December 12, 2005

This case study examines how developing a data-driven decision-making environment through academic analytics has challenged the University of Phoenix throughout its central and campus organizatio…

Using Analytics at UMBC: Encouraging Student Responsibility and Identifying Effective Course Designs
April 30, 2013

Higher education invests considerable resources into technology for academic purposes, but understanding whether those instructional technologies improve learning is often a difficult questio…

Using Social Software to Enhance IT Operations
July 3, 2007

This research bulletin offers representative examples of social software in action within IT organizations at three institutions -- Duke University; the University of California, San Diego; and t…

Web Space 9: A Journey Through Time
July 18, 2006

This bulletin discusses the processes being applied to refine the focus of the University of Toronto's institution-wide Web space to better serve the community in a more coordinated manner. …

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