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ECAR publications range from short, timely research bulletins to major research reports. See descriptions of ECAR research publications. >

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ITIL at New York University: A Framework for Excellence: April 17, 2008

This ECAR case study complements the 2007 ECAR study by Mark C. Sheehan, Service on the Front Line: The IT Help Desk in Higher Education , which examines the state of higher education help des…
University of North Carolina at Chapel Hill: Integrating IT Support Institution-Wide: February 14, 2008

This case study complements the 2007 ECAR study by Mark C. Sheehan, Service on the Front Line: The IT Help Desk in Higher Education, which examines the state of higher education help desk organiz…
University of Alberta: Using Online Help Desk Tools to Enhance Client Service and Department Operations: December 21, 2007

This case study complements the 2007 ECAR study by Mark C. Sheehan, Service on the Front Line: The IT Help Desk in Higher Education, which examines the state of higher education help desk organiz…
Bowdoin College and Colgate University: Using the Help Desk Strategically to Revitalize an IT Organization: December 3, 2007

This case study complements the 2007 ECAR study by Mark C. Sheehan, Service on the Front Line: The IT Help Desk in Higher Education, which examines the state of higher education help desk organiz…
The Kuali Group: Effective Practices and Structures Foster a Successful Collaboration: September 12, 2007

This case study complements the 2007 ECAR study by Philip J. Goldstein, IT Collaboration: Multi-Institutional Partnerships to Develop, Manage, and Operate IT Resources . Researchers undertook …
Disaster Recovery: A Multi-Institutional Collaboration at the University of California System: September 12, 2007

This case study complements the 2007 ECAR study by Philip J. Goldstein, IT Collaboration: Multi-Institutional Partnerships to Develop, Manage, and Operate IT Resources . Researchers undertook …
Seizing the Moment: A New Model for Disaster Recovery at Florida State University: March 29, 2007

Researchers conducted this in-depth case study to complement the 2007 ECAR study, Shelter from the Storm: IT and Business Continuity in Higher Education, which provides higher education with empi…
Shared Responsibility for Business Continuity: The Team Approach at UCLA: March 29, 2007

This case study examines how risk assessment and business impact analysis initiatives emerged and are moving to completion at UCLA, one of the largest and technologically most complex institution…
University of California, Davis: Creating an Institutional Framework for Business Continuity: March 29, 2007

This case study discusses the business continuity and disaster recovery activities of the University of California, Davis, Office of Administration, highlighting the implications of these activit…
Post-9/11 Emergency Response and Business Continuity Changes at Pace University and New York University: March 29, 2007

This case study investigates how two major New York City universities, Pace University and New York University, changed their business continuity, disaster recovery, and emergency response thinki…

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