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ECAR publications range from short, timely research bulletins to major research reports. See descriptions of ECAR research publications. >

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Louisiana State University and A&M College: Optimizing Text Messaging and Other Emergency Notification Systems
March 2, 2009

This ECAR case study complements the 2009 ECAR study by Mark C. Sheehan with Judith A. Pirani, Spreading the Word: Messaging and Communications in Higher Education. The study examines curren…

University of Louisville: Fulfilling the Promise of VoIP
March 2, 2009

This ECAR case study complements the 2009 ECAR study by Mark C. Sheehan with Judith A. Pirani, Spreading the Word: Messaging and Communications in Higher Education. The study examines curren…

Views of the Top: Rising IT Leaders Discuss the CIO Position in Higher Education
September 12, 2008

This ECAR case study complements the 2008 ECAR study by Philip J. Goldstein, Leading the IT Workforce in Higher Education . Views of the Top: Rising IT Leaders Discuss the CIO Position in Hi…

Reforming IT Governance at Berkeley: Introducing an Enterprise Perspective to a Decentralized Organization
July 25, 2008

This ECAR case study complements the 2008 ECAR study, Process and Politics: IT Governance in Higher Education, by Ronald Yanosky with Jack McCredie. ECAR undertook this case study of the Universi…

Queensland University of Technology: Three Generations of IT Governance (and Counting)
July 25, 2008

This ECAR case study complements the 2008 ECAR study, Process and Politics: IT Governance in Higher Education, by Ronald Yanosky with Jack McCredie. ECAR undertook this case study of Queensla…

Developing the IT Workforce at the University of South Australia
June 20, 2008

This ECAR case study complements the 2008 ECAR study by Philip J. Goldstein, Leading the IT Workforce in Higher Education . Developing the IT Workforce at the University of South Australia …

ITIL at New York University: A Framework for Excellence
April 17, 2008

This ECAR case study complements the 2007 ECAR study by Mark C. Sheehan, Service on the Front Line: The IT Help Desk in Higher Education , which examines the state of higher education help des…

University of North Carolina at Chapel Hill: Integrating IT Support Institution-Wide
February 14, 2008

This case study complements the 2007 ECAR study by Mark C. Sheehan, Service on the Front Line: The IT Help Desk in Higher Education, which examines the state of higher education help desk organiz…

University of Alberta: Using Online Help Desk Tools to Enhance Client Service and Department Operations
December 21, 2007

This case study complements the 2007 ECAR study by Mark C. Sheehan, Service on the Front Line: The IT Help Desk in Higher Education, which examines the state of higher education help desk organiz…

Bowdoin College and Colgate University: Using the Help Desk Strategically to Revitalize an IT Organization
December 3, 2007

This case study complements the 2007 ECAR study by Mark C. Sheehan, Service on the Front Line: The IT Help Desk in Higher Education, which examines the state of higher education help desk organiz…