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ECAR publications range from short, timely research bulletins to major research reports. See descriptions of ECAR research publications. >

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Bowdoin College and Colgate University: Using the Help Desk Strategically to Revitalize an IT Organization
December 3, 2007

This case study complements the 2007 ECAR study by Mark C. Sheehan, Service on the Front Line: The IT Help Desk in Higher Education, which examines the state of higher education help desk organiz…

Service on the Front Line: The IT Help Desk in Higher Education
December 3, 2007

Abstract This 2007 ECAR research study explores the information technology (IT) help desk as a complex enterprise operating within a dynamic environment that includes the goals and culture o…

Service on the Front Line: The IT Helpdesk in Higher Education Roadmap
December 3, 2007

This ECAR roadmap synthesizes the important issues and recommended actions drawn from the 2007 study, Service on the Front Line: The IT Helpdesk in Higher Education. The study explores the inform…

Service on the Front Line: The IT Help Desk in Higher Education – Key Findings
December 3, 2007

This document presents the key findings of the ECAR study, Service on the Front Line: The IT Help Desk in Higher Education. This 2007 ECAR research study explores the information technology (IT) …

Preliminary Findings: ECAR Help Desk Study, 2007
June 12, 2007

Presentation at the Sixth Annual ECAR/HP Summer Symposium for Higher Education IT Executives, June 11-13, 2007, Boulder, Colorado. This session presents preliminary findings from the ECAR survey …

Teaching Digital Responsibility
March 13, 2007

This research bulletin provides an overview of the rationale for the Computing Skills Workshop program at Carnegie Mellon University, which has been in place as a required program for all student…

Learning Centers, Libraries, and IT: Providing Integrated Support Services in a Learning Commons
February 27, 2007

Several years ago, Colorado College embarked on an ambitious collaborative venture to create a new, experimental Learning Commons space in its library. The collaboration also spawned a group that…

IT Help Desk Management
January 16, 2007

This January 2007 survey informs research about the support services that higher education institutions provide to users of information technology resources. Help desks—sometimes called call ce…

IT Engagement in Research: A Baseline Study - Key Findings
August 28, 2006

This ECAR Key Findings explores the practices and perspectives of IT organizations that support the academic research enterprise. To collect, analyze, and distribute information across an expandi…

IT Engagement in Research: A Baseline Study
August 28, 2006

Abstract This ECAR study explores the practices and perspectives of IT organizations that support the academic research enterprise. To collect, analyze, and distribute information across an …

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