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ECAR publications range from short, timely research bulletins to major research reports. See descriptions of ECAR research publications. >

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The Engagement of Information Technology and Research
December 8, 2005

Presentation at the December 2005 ECAR Symposium in Carefree, Arizona. Preliminary findings from the ECAR study of information technology engagement in higher education research, scheduled for pu…

A New Model for Supporting Research at Purdue University
July 25, 2005

This case study investigates the genesis, nature, and outcomes of Purdue University's notable transformation in how research activities interact with institutional information technology. Of…

Digital Humanities at the Crossroads: The University of Virginia
July 25, 2005

This case study explores how the University of Virginia has managed to integrate the expertise of scholars, librarians, and technologists to achieve leadership in the digital humanities. It highl…

An Architecture for Evolving IT Customer Service
July 5, 2005

As a sequel to the ECAR research bulletin "Customer-Centered IT Support: Foundations, Principles, and Systems" by the same authors, this bulletin describes the philosophy behind Indiana…

Customer-Centered IT Support: Foundations, Principles, and Systems
November 9, 2004

To meet the IT support demands of more than 98,000 students and 15,000 faculty and staff across eight campuses, Indiana University developed a fully integrated Online Support Environment (OSE) th…

eArmyU: Early Lessons from a Grand Experiment in Online Learning
October 15, 2002

eArmyU, which has brought over 30,000 students online in 20 months, provides a unique opportunity for insight into e-learning. eArmyU provides participating soldier-students with anytime, anywher…