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ECAR publications range from short, timely research bulletins to major research reports. See descriptions of ECAR research publications. >

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The State of E-Learning in Higher Education: An Eye Toward Growth and Increased Access
June 21, 2013

Key Findings Nearly all institutions have a major interest in e-learning, at least at the level of some departments. Online courses are ubiquitous, with over 80% of institutions offerin…

The Virginia Alliance for Secure Computing and Networking (VA SCAN): A Statewide Collaborative IT Security Resource
October 17, 2006

This case study examines ways in which the Virginia Alliance for Secure Computing and Networking (VA SCAN) provides a blueprint for higher education institutions interested in collaboratively pro…

Unity in Diversity at the University of Porto
July 23, 2009

In July 2007 ECAR initiated preliminary efforts to extend its research understanding of information technology practices outside of the United States and Canada. The goal was to study important …

University of Alberta: Using Online Help Desk Tools to Enhance Client Service and Department Operations
December 21, 2007

This case study complements the 2007 ECAR study by Mark C. Sheehan, Service on the Front Line: The IT Help Desk in Higher Education, which examines the state of higher education help desk organiz…

University of California, Davis: Creating an Institutional Framework for Business Continuity
March 29, 2007

This case study discusses the business continuity and disaster recovery activities of the University of California, Davis, Office of Administration, highlighting the implications of these activit…

University of California, San Diego: Increasing Operational Efficiencies Through Business Process Redesign and Analytics
December 12, 2005

This case study illustrates how UCSD has accomplished a significant business process redesign through Sponsored Project Excellence Achieved through Redesign (SPEAR), a project in research and gra…

University of Louisville: Fulfilling the Promise of VoIP
March 2, 2009

This ECAR case study complements the 2009 ECAR study by Mark C. Sheehan with Judith A. Pirani, Spreading the Word: Messaging and Communications in Higher Education. The study examines curren…

University of North Carolina at Chapel Hill: Integrating IT Support Institution-Wide
February 14, 2008

This case study complements the 2007 ECAR study by Mark C. Sheehan, Service on the Front Line: The IT Help Desk in Higher Education, which examines the state of higher education help desk organiz…

University of Phoenix: Driving Decisions Through Academic Analytics
December 12, 2005

This case study examines how developing a data-driven decision-making environment through academic analytics has challenged the University of Phoenix throughout its central and campus organizatio…

Using an IT Governance Structure to Achieve Alignment at the University of Cincinnati
May 10, 2004

This case study explores how the University of Cincinnati has developed a governance structure that allows the IT organization to align priorities and function as a cohesive element across the in…

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