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ECAR publications range from short, timely research bulletins to major research reports. See descriptions of ECAR research publications. >

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Service on the Front Line: The IT Help Desk in Higher Education
December 3, 2007

Abstract This 2007 ECAR research study explores the information technology (IT) help desk as a complex enterprise operating within a dynamic environment that includes the goals and culture o…

The ECAR Study of Undergraduate Students and Information Technology, 2007
September 12, 2007

Abstract This 2007 ECAR research study is a longitudinal extension of the 2004, 2005, and 2006 ECAR studies of students and information technology. The study, which reports noticeable change…

IT Collaboration: Multi-Institutional Partnerships to Develop, Manage, and Operate IT Resources
June 28, 2007

Abstract This 2007 ECAR research study explores multi-institutional collaboration in terms of the types of information technology (IT) collaborations in higher education and the practices as…

Shelter from the Storm: IT and Business Continuity in Higher Education
March 29, 2007

Abstract This study looks at IT unit readiness to foster and support the functioning of colleges and universities that are challenged by disruption. Responding to a well-documented increase …

The ECAR Study of Undergraduate Students and Information Technology, 2006
December 22, 2006

Abstract A longitudinal extension of the 2004 and 2005 ECAR studies of students and information technology, this 2006 study is based on quantitative data from nearly 29,000 freshman and seni…

IT Engagement in Research: A Baseline Study
August 28, 2006

Abstract This ECAR study explores the practices and perspectives of IT organizations that support the academic research enterprise. To collect, analyze, and distribute information across an …

Business Process Modeling: Adding Value or Overhead?
May 8, 2006

New approaches to business process modeling can provide a map for IT services that are truly aligned to institutional goals. Institutions that adopt business process modeling techniques and inte…

Making Business Sense of Information Security
March 21, 2006

A well-managed security program starts at the top and must provide strong governance, business risk management, auditing, and control processes. This Burton Group study proposes a security techn…

Federating a Distributed World: Asserting Next-Generation Identity Standards
November 3, 2005

In the last few years, federated identity management—the agreements, standards, and technologies that make identity and entitlements portable across autonomous domains—has become a topic of …

ECAR Study of Students and Information Technology, 2005: Convenience, Connection, Control, and Learning
October 12, 2005

Abstract A longitudinal extension of the 2004 ECAR study of students and information technology, this 2005 study is based on quantitative data from more than 18,000 freshman and senior stude…