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ECAR publications range from short, timely research bulletins to major research reports. See descriptions of ECAR research publications. >

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Assessing What Faculty, Students, and Staff Expect from Information Technology Organizations in Higher Education: September 7, 2010

This ECAR research bulletin covers the TechQual+ approach to assessing what faculty, students, and staff expect from IT organizations in higher education. The theoretical approach to TechQual+ i…
Assessing Your Fiscal Bandwidth: Current Practices for Measuring IT Costs in Higher Education: May 14, 2013

Accurately and consistently measuring the cost of IT in higher education is an essential part of strategic IT management, yet according to IT leaders, cost data have proven elusive. What if a…
At Least It Wasn’t a Football Weekend: The Notre Dame Tunnel Fire: October 6, 2009

This ECAR research bulletin discusses how the University of Notre Dame created and refined its incident response plan, how the utility tunnel fire of August 28, 2009, played out within that fram…
Attract, Retain, and Engage the Best: Building an Inclusive IT Culture through Professional Development: June 1, 2010

This ECAR research bulletin explores the process of building an appreciation for diversity into the fabric of an organization through a program that employs an innovative approach to professiona…
Baylor University's IT Security Risk Assessment Program: October 12, 2006

This case study examines Baylor University's risk assessment program for information technology security, which was established in the face of the escalating demands that security places on …
BCNET: Collaboratively Building a Multi-Institutional Shared Green Data Center: June 10, 2010

This ECAR case study examines the work of BCNET, a Canadian not-for-profit organization that builds high-performance networks for British Columbia's research and education institutions. BCN…
Being Prepared for Technology Snow Days: December 10, 2002

With increasing use of instructional technology comes the probability that the technology will sometimes fail. Although many policies and procedures exist for more traditional outages (such as ca…
Beyond the Help Desk: Creating a Culture of Service in the IT Organization: August 25, 2009

This ECAR research bulletin describes strategies used by the IT organizations at the University of Massachusetts Boston and Dickinson University to develop a plan for improving the culture of ser…
Beyond the Phone System: Converged Real-Time Communications for Enterprises: February 1, 2007

It has been widely assumed that next generation "phone systems" will be based on Internet Protocol private branch exchanges (IP-PBXs). The ever-increasing ubiquity of IP networks can i…
Big Research Support from a Small IT Organization: Montana State University Billings: February 1, 2013

For the typical, small central IT organization with limited funding, finding the adequate resources to provide requisite infrastructure, equipment, software, and technical support can be ch…