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ECAR publications range from short, timely research bulletins to major research reports. See descriptions of ECAR research publications. >

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An Architecture for Evolving IT Customer Service
July 5, 2005

As a sequel to the ECAR research bulletin "Customer-Centered IT Support: Foundations, Principles, and Systems" by the same authors, this bulletin describes the philosophy behind Indiana…

A Systematic, Comprehensive Approach to Information Security
July 6, 2005

Information security is a process of business risk management that must be performed on an ongoing basis. It is critical to take an approach to information security that examines the risks and s…

Business Continuity Planning: Process, Impact, and Implications
June 21, 2005

This research bulletin describes business continuity planning at the University of Minnesota. It examines key institutional factors related to business continuity: drivers, decision criteria, pla…

Iowa State University’s Business and Finance Division Project Evaluation and Implementation Methodology
June 15, 2005

As a complement to the ECAR research study called Good Enough! IT Investment and Business Process Performance in Higher Education, this case study examines the Iowa State University (ISU) formal …

Optimizing Business Processes at Brooklyn College and the City University of New York
June 15, 2005

As a complement to the ECAR research study called Good Enough! IT Investment and Business Process Performance in Higher Education, this case study explores how Brooklyn College and The City Unive…

Good Enough! IT Investment and Business Process Performance in Higher Education Roadmap
June 15, 2005

This Roadmap is designed to illuminate the major discoveries of the ECAR research study called Good Enough! IT Investment and Business Process Performance in Higher Education, which takes a compl…

Good Enough! IT Investment and Business Process Performance in Higher Education Key Findings
June 15, 2005

These Key Findings describe the major discoveries of the ECAR research study called Good Enough! IT Investment and Business Process Performance in Higher Education, which takes a complex look at …

Information Technology Accessibility in Higher Education: Research and Promising Practices
June 7, 2005

Federal law requires higher education entities to ensure that qualified students with disabilities have equal access to programs and services, including those that use information technology. In …

Good Enough! IT Investment and Business Process Performance in Higher Education
June 15, 2005

Abstract This ECAR research study takes a complex look at the performance of so-called business processes in higher education, with a special focus on how IT investments have influenced that…

ResNet: At the Crossroads of Academe, Residence Life, and Technology
May 24, 2005

This research bulletin analyzes the evolution of network technologies that support residential communities in higher education. It traces the impact of residential network services from the early…