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ECAR publications range from short, timely research bulletins to major research reports. See descriptions of ECAR research publications. >

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Customer-Centered IT Support: Foundations, Principles, and Systems
November 9, 2004

To meet the IT support demands of more than 98,000 students and 15,000 faculty and staff across eight campuses, Indiana University developed a fully integrated Online Support Environment (OSE) th…

Web Services Framework (WSF) Standards: The Interoperability Framework for Service-Oriented Architecture
November 18, 2004

"Web Services Framework (WSF) Standards: The Interoperability Framework for Service-Oriented Architecture" is a Research Report prepared by Burton Group, an ECAR partner. It is availab…

Digital Rights Management: Tools and Applications for Implementing DRM in a Digital Ecosystem
October 26, 2004

This research bulletin is the second of two devoted to digital rights management (DRM). It examines the components of a DRM ecosystem model for higher education and describes where policies need …

Digital Rights Management: An Ecosystem Model and Scenarios for Higher Education
October 12, 2004

This research bulletin is the first of two bulletins devoted to digital rights management (DRM). It suggests a model for a DRM "ecosystem" in the higher education community and demonstr…

ECAR Study of Students and Information Technology, 2004: Convenience, Connection, and Control Key Findings
October 4, 2004

This summary is based on quantitative data from nearly 4,500 freshmen and senior students at 12 higher education institutions. It focuses on what kinds of information technologies today's st…

ECAR Study of Students and Information Technology, 2004: Convenience, Connection, and Control Roadmap
October 4, 2004

This roadmap is based on quantitative data from nearly 4,500 freshmen and senior students at 12 higher education institutions. It focuses on what kinds of information technologies today's st…

Capitalizing on Opportunity: Innovative Teaching and Collaborative Learning at Emory University
October 4, 2004

This case study examines the rationale and design of the Computing Center at Cox Hall at Emory University and the ways in which the Center supports innovative teaching and collaborative learning.…

Knowledge Management, Information Systems, and Organizations
September 28, 2004

This research bulletin demonstrates how knowledge management (KM), a human-centered approach to the integration of information systems within organizations, can be used to examine the overlapping…

Information Technology Security: Governance, Strategy, and Practice in Higher Education Roadmap
September 23, 2004

U.S. higher education institutions have historically enjoyed a culture of open access to information. The free flow of information faces increasing challenges as concerns about information securi…

ECAR Study of Students and Information Technology, 2004: Convenience, Connection, and Control
October 4, 2004

Abstract This study is based on quantitative data from nearly 4,500 freshmen and senior students at 12 higher education institutions. It focuses on what kinds of information technologies tod…

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