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ECAR publications range from short, timely research bulletins to major research reports. See descriptions of ECAR research publications. >

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Beyond the Help Desk: Creating a Culture of Service in the IT Organization
August 25, 2009

This ECAR research bulletin describes strategies used by the IT organizations at the University of Massachusetts Boston and Dickinson University to develop a plan for improving the culture of ser…

Copyright, Fair Use, and Teaching and Learning Innovation in a Web 2.0 World
July 28, 2009

This ECAR research bulletin reviews some of the basic tenets of copyright in the digital millennium. Specifically, it discusses the ways in which copyright law, fair use provisions, and the TEACH…

Getting Serious About Sustainable IT: Metrics, Tools, and Solutions
July 14, 2009

This ECAR This research bulletin provides a review of current tools and metrics for assessing IT sustainability and green initiatives. It evaluates current measurement tools and proposes conceptu…

Competency-Based Career Ladders for IT Professionals
June 30, 2009

This ECAR research bulletin examines how CIOs can adopt competency-based human resource practices in their information technology organizations to enhance the versatility of IT professionals. The…

Strategic Outsourcing and Cloud Computing: Reality Is a Sober Adversary
June 16, 2009

This research bulletin examines outsourcing and cloud computing through the lens of strategic decision making for higher education. Strategic decisions have long-term impact, create institutional…

Exploring Diversity and Creating IT Community through Storytelling
June 2, 2009

This ECAR research bulletin focuses on a methodology for exploring diversity and building community among information technology and other university employees. It is based on the program develop…

Implementing an ERP on Time and on Budget: An Innovative, Inclusive Approach
May 19, 2009

This ECAR research bulletin provides an innovative and practical approach to implementing an institution-wide enterprise resource planning (ERP) both on time and on budget. It describes the princ…

Securing Institutional Data: Let’s Make It Everyone’s Business
May 5, 2009

 This ECAR research bulletin discusses the costs of preventing data loss in terms of people, processes, and technology. It focuses on principles to guide decision making in higher education an…

Crowdsourcing the IT Help Desk: A Cloud Approach to Mass Intelligence
April 21, 2009

This ECAR research bulletin refines the concepts of crowdsourcing and mass intelligence and provides several notable examples of their vast potential when they are used together. As higher educat…

Decentralized IT Governance and Policy in Higher Education
March 10, 2009

This ECAR research bulletin focuses on the challenges and strategies related to integrating IT governance and policy across multiple university entities (schools, colleges, departments, and campu…