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The ERP Dilemma: "Plain Vanilla" Versus Customer Satisfaction


Customization of an ERP implementation can interfere with schedules and budgets, yet it makes users happier.

Jeffrey W. Noyes

Presently CIO and associate vice president for information technology at the University of Texas at San Antonio, Mr. Noyes received a B.S. degree in 1968 and an M.S. degree in 1969 in Electrical Engineering from Southern Methodist University, where he also served as a graduate teaching assistant in the department of Computer Science. He has held several positions of responsibility for technology in higher education in the past 30 years, including executive director at George Washington University, vice president for information technology at Mercer University, director of computing activities at Old Dominion University and director of the computer center at Southern Methodist University. In each of these positions, Mr. Noyes has overseen the implementation of the latest 'wave' of technology, including time-sharing, personal computers, ubiquitous networking and the World Wide Web.

Active in professional organizations at the national level, Mr. Noyes currently serves as the Chair of the Nominations and Election Committee of Educause and has served on many other Educause (including Educom and Cause) committees and the Cause Board of Directors. He is also active at the state level and is currently Chair of the Information Technology Management Council for the University of Texas System and was a primary organizer for the successful first Educause regional conference in Texas, EduTex 2001. Mr. Noyes has served as a consultant to many colleges and universities over the years for planning and issues related to information technology and its successful implementation in higher education.


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