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The Freedom of "Yes" - A personal View of Service

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When it comes to IT assistance, a staff member's attitude makes a big difference in how customers perceive the service provided.

Mark Cain

Mark Cain is a consultant who specializes in the Higher Education industry. He has over 30 years experience working in colleges and universities, nearly 15 of it as a chief information officer. Currently he is serving as interim Chief Technology Officer at the University of Puget Sound.

 

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