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Questions of Data Ownership on Campus

Valid arguments exist for students to control data about themselves, and similarly plausible arguments suggest that the institution can claim ownership. To avoid win-lose solutions, institutions acting as "information fiduciaries" can reap the benefits of analyzing student data while respecting student rights.


Why You Should Champion Your Service Desk

UCISA, in association with Cherwell Software and the Service Desk Institute, surveyed U.K. higher education IT service desks to better understand their issues and challenges and showcase their evolution and development to meet growing demands and new challenges.


The IT Service Organization for a Post-Enterprise WorldIn Print Edition

The technology-service marketplace is increasingly focused either below the enterprise (on the consumer) or above the enterprise (on the cloud). In the space between the consumer and the cloud, the post-enterprise IT organization can make key contributions, channeling technical possibilities in service to the institutional mission.


Advancing Without New ResourcesIn Print Edition

The expectations for IT services in higher education will not lessen, and the rate of change will not decelerate. How can the IT organization address these demands without new resources? By making a list of the top-ten things it wants to accomplish and a list of the top-ten ways it might find resources to accomplish those things.


Digital Preservation Policy Framework: A Case Study

The Ohio State University Libraries created an organizational policy for digital preservation, shared here to address the policy development process and its importance to an organization, and to provide an outline of repeatable best practices.

Case Studies

The Security Dilemma of Desktop Access to ERP Systems

With information security shifting from data center to desktop, organizations must use aggressive patch management. Bucknell University developed the Administrative Systems Access Portal for a more secure environment and reduced time dealing with malware and other security threats.

IdM: Building Walls while Breaking Down Barriers

Implementing identity management solutions can enhance relationships and collaborations across a campus, as at University of Albany, SUNY. Automated deprovisioning notifications now inform departments when an individual’s university status changes.

Good Ideas

CIOs and Admin IT: Two PerspectivesMultimedia

Whether campus IT is centralized or decentralized, enterprise-level systems must be implemented and managed by the central IT organization. No matter the model, the IT organization must align to institutional business goals and strategies.

The Unified IT Service Catalog: Your One-Stop Shop

As IT becomes more pervasive in all aspects of higher education, customers need a user-friendly way of learning about and requesting IT services. A unified service catalog provides one-stop shopping that enables customers to efficiently submit their requests.


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