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Showing 1 - 6 of 6 Results
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Why You Should Champion Your Service Desk

Author(s): Peter Tinson

UCISA, in association with Cherwell Software and the Service Desk Institute, surveyed U.K. higher education IT service desks to better understand their issues and challenges and showcase their…

August 11, 2014

Sweating the Assets for Smarter IT Support

Author(s): Sue B. Workman

©2009 Sue B. Workman. The text of this article is licensed under the Creative Commons Attribution 3.0 License. ( http://creativecommons.org/licenses/by/3.0/ ). EDUCAUSE Review, vol. 44,…

September 4, 2009

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