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Features
Service Blueprinting: Transforming the Student Experience
Mary Jo Bitner is Professor of Marketing, PetSmart Chair, and Executive Director of the Center for Services Leadership in the W. P. Carey School of Business, Arizona State University. Amy L. O…
IT as a Game Changer
Diana G. Oblinger is President and CEO of EDUCAUSE. This article is adapted from a chapter in the recently published book by Diana G. Oblinger, ed., Game Changers: Education …
From Users to Choosers: Central IT and the Challenge of Consumer Choice
© 2010 Ronald Yanosky. The text of this article is licensed under the Creative Commons Attribution-NonCommercial-NoDerivs 3.0 License ( http://creativecommons.org/licenses/by-nc-nd/3.0/ ). …
Sweating the Assets for Smarter IT Support
©2009 Sue B. Workman. The text of this article is licensed under the Creative Commons Attribution 3.0 License. ( http://creativecommons.org/licenses/by/3.0/ ). EDUCAUSE Review, vol. 44,…
Faculty Development for the 21st Century
©2009 Veronica Diaz, P. B. Garrett, Edward R. Kinley, John F. Moore, Celeste M. Schwartz, and Pat Kohrman. The text of this article is licensed under the Creative Commons Attribution-NonCommerci…
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