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Features
Retention and Intention in Massive Open Online Courses: In Depth
Retention in MOOCs should be considered in the context of learner intent, especially given the varied backgrounds and motivations of students who choose to enroll. When viewed in the appropria…
Top-Ten IT Issues, 2013: Welcome to the Connected Age
EDUCAUSE presents the top-ten IT-related issues facing higher education institutions. In this article, members of the 2012-2013 EDUCAUSE IT Issues Panel frame each issue with discussion and a …
Ethics, Big Data, and Analytics: A Model for Application
The use of big data and analytics to predict student success presents unique ethical questions for higher education administrators relating to the nature of knowledge; in educatio…
Bigfoot, Goldilocks, and Moonshots: A Report from the Frontiers of Personalized Learning
The creativity of higher education innovators has produced three categories of solutions with the potential to break the "iron triangle" of cost, quality, and access. …
Service Blueprinting: Transforming the Student Experience
Mary Jo Bitner is Professor of Marketing, PetSmart Chair, and Executive Director of the Center for Services Leadership in the W. P. Carey School of Business, Arizona State University. Amy L. O…
Business Model Innovation: A Blueprint for Higher Education
Christine Flanagan is Student Experience Lab Director for the Business Innovation Factory . Established in 2004, BIF designs, prototypes, and tests new models in education, health car…
Ten Reasons Service Science Matters to Universities
Jim Spohrer, Director of IBM Global University Programs, co-founded the service research area of IBM Research. Dianne Fodell, Program Manager in IBM Global University Programs responsible for …
An Open Letter to Students: You're the Game Changer in Next-Generation Learning
Mark David Milliron is Chancellor, Western Governors University (WGU) Texas. In reading the recently published EDUCAUSE e-book Game Changers: Education and Information Tech…
"No More Excuses": Michael M. Crow on Analytics
Michael M. Crow became the 16th president of Arizona State University in July 2002, with the goal of transforming ASU into what he calls a "New American University"—an institution com…
IT as a Game Changer
Diana G. Oblinger is President and CEO of EDUCAUSE. This article is adapted from a chapter in the recently published book by Diana G. Oblinger, ed., Game Changers: Education …
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