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Features
Analytics: What We're Hearing
Diana G. Oblinger is President and CEO of EDUCAUSE. This is the second in a three-article EDUCAUSE Review series exploring analytics. Over the last few months, EDUCAUSE has…
The Marketecture of Community
Brad Wheeler is Vice President for Information Technology and Chief Information Officer for Indiana University and a professor of information systems in IU's Kelley School of Business. Ja…
Service Blueprinting: Transforming the Student Experience
Mary Jo Bitner is Professor of Marketing, PetSmart Chair, and Executive Director of the Center for Services Leadership in the W. P. Carey School of Business, Arizona State University. Amy L. O…
Business Model Innovation: A Blueprint for Higher Education
Christine Flanagan is Student Experience Lab Director for the Business Innovation Factory . Established in 2004, BIF designs, prototypes, and tests new models in education, health car…
Ten Reasons Service Science Matters to Universities
Jim Spohrer, Director of IBM Global University Programs, co-founded the service research area of IBM Research. Dianne Fodell, Program Manager in IBM Global University Programs responsible for …
Online Educational Delivery Models: A Descriptive View
Phil Hill is an independent consultant and blogs at e-Literate . Although there has been a long history of distance education, the creation of online education occurred just over a…
From Innovation Clusters to Datapalooza: Accelerating Innovation in Educational Technology
Richard Culatta is the Deputy Director of the Office of Educational Technology at the U.S. Department of Education. Education in the United States is entering a very exciting moment. For …
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