Your Selections
-
EDUCAUSE Library
Search the entire EDUCAUSE Library
< Start a new ERO Search
Filter by Publications
Filter by How I Access
Filter by Date
- November 2012 [x]
Filter by Library Taxonomy
- Institutional Management [x]
- Information Technology Management and Leadership (5)
- Student Success (3)
- Higher Education Business Models (2)
- Instructional Design (2)
- Services Blueprint (2)
- Student Experience (2)
- Students (2)
- Teaching and Learning (2)
- Analytics (1)
- Business Process Reengineering (1)
- Customer Service (1)
- E-Learning (1)
- IT Effectiveness (1)
- Innovation (1)
- Online Learning (1)
- Organizational Structure (1)
- Productivity (1)
- Staffing (1)
- Support Services (1)
Features
Analytics: What We're Hearing
Diana G. Oblinger is President and CEO of EDUCAUSE. This is the second in a three-article EDUCAUSE Review series exploring analytics. Over the last few months, EDUCAUSE has…
Service Blueprinting: Transforming the Student Experience
Mary Jo Bitner is Professor of Marketing, PetSmart Chair, and Executive Director of the Center for Services Leadership in the W. P. Carey School of Business, Arizona State University. Amy L. O…
Business Model Innovation: A Blueprint for Higher Education
Christine Flanagan is Student Experience Lab Director for the Business Innovation Factory . Established in 2004, BIF designs, prototypes, and tests new models in education, health car…
Ten Reasons Service Science Matters to Universities
Jim Spohrer, Director of IBM Global University Programs, co-founded the service research area of IBM Research. Dianne Fodell, Program Manager in IBM Global University Programs responsible for …
Online Educational Delivery Models: A Descriptive View
Phil Hill is an independent consultant and blogs at e-Literate . Although there has been a long history of distance education, the creation of online education occurred just over a…
Stay Up-to-date