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Service Blueprinting: Transforming the Student Experience
Mary Jo Bitner is Professor of Marketing, PetSmart Chair, and Executive Director of the Center for Services Leadership in the W. P. Carey School of Business, Arizona State University. Amy L. O…
An Open Letter to Students: You're the Game Changer in Next-Generation Learning
Mark David Milliron is Chancellor, Western Governors University (WGU) Texas. In reading the recently published EDUCAUSE e-book Game Changers: Education and Information Tech…
IT as a Game Changer
Diana G. Oblinger is President and CEO of EDUCAUSE. This article is adapted from a chapter in the recently published book by Diana G. Oblinger, ed., Game Changers: Education …
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