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Digital Engagement: Driving Student Success

Author(s): Rosemary Hayes

A digital engagement strategy based on integrated student-centered uses of technology and collection of data has already shown its promise in improving student retention and graduation rates. …

October 13, 2014

A Scalable and Sustainable Approach to Open AccessMultimedia

Author(s): Alexis Seeley, Lisa Norberg, Rebecca Kennison

Funded by tertiary institutions rather than individual researchers, this new model seeks to provide open access not just to traditional academic publications but to all forms of scholarly …

September 15, 2014

Higher Education in 2024: Glimpsing the FutureIn Print Edition

Author(s): Bryan Alexander

A conversation about possible futures and multiple present trends could help those of us involved in higher education and technology to think more clearly about how what comes next emerges fro…

September 15, 2014

Designed to EngageIn Print Edition

Author(s): Diana Oblinger

In a world that is both online and face-to-face, engagement is not an either-or proposition—it is about how to blend the best of both worlds to engage stakeholders. Many institutions begin b…

September 15, 2014

Questions of Data Ownership on Campus

Author(s): Kyle M.L. Jones, John Thomson, Kimberly Arnold

Valid arguments exist for students to control data about themselves, and similarly plausible arguments suggest that the institution can claim ownership. This article explores both perspectives…

August 25, 2014

Why You Should Champion Your Service Desk

Author(s): Peter Tinson

UCISA, in association with Cherwell Software and the Service Desk Institute, surveyed U.K. higher education IT service desks to better understand their issues and challenges and showcase their…

August 11, 2014

Advancing Without New ResourcesIn Print Edition

Author(s): Ron Kraemer

The expectations for IT services in higher education will not lessen, and the rate of change will not decelerate. How can the IT organization address these demands without new resources? By ma…

July 14, 2014

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