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Features
Service Blueprinting: Transforming the Student Experience
Mary Jo Bitner is Professor of Marketing, PetSmart Chair, and Executive Director of the Center for Services Leadership in the W. P. Carey School of Business, Arizona State University. Amy L. O…
Online Educational Delivery Models: A Descriptive View
Phil Hill is an independent consultant and blogs at e-Literate . Although there has been a long history of distance education, the creation of online education occurred just over a…
Challenge and Change
George L. Mehaffy is Vice President for Academic Leadership and Change at the American Association of State Colleges and Universities (AASCU). Early one morning in April 1860, a rider car…
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