Your Selections
-
EDUCAUSE Library
Search the entire EDUCAUSE Library
< Start a new ERO Search
Filter by Publications
Filter by Library Taxonomy
- Institutional Management [x]
- Instructional Design [x]
- Support Services [x]
- Business Process Reengineering (1)
- Customer Service (1)
- Information Technology Management and Leadership (1)
- Organizational Structure (1)
- Services Blueprint (1)
- Student Experience (1)
- Student Retention (1)
- Student Success (1)
- Students (1)
- Teaching and Learning (1)
Features
Showing 1 - 1 of 1 Results
Service Blueprinting: Transforming the Student Experience
Mary Jo Bitner is Professor of Marketing, PetSmart Chair, and Executive Director of the Center for Services Leadership in the W. P. Carey School of Business, Arizona State University. Amy L. O…
Stay Up-to-date