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Features
Geeks and Non-Geeks: From Contraxioms to Collaboration in Higher Education
Technical and non-technical people—geeks and non-geeks—often have disproportionately negative experiences working together. They are thus avoiding each other at the moment when they most n…
The CIO: Defining a Career for the Future
IT professionals in higher education spend much of their time focusing on demand, resources, and constant change. The author suggests that they need to be investing more time in assessing, adv…
A Transformative Period: Is Higher Education IT Having an Identity Crisis?
Interviewed members of the IT Issues Panel believe that higher education IT organizations are going through a period of great change and may even be in the throes of an identity crisis. Are hi…
EDUCAUSE 2012 Panel: A CIO's First Year
At the 2012 EDUCAUSE Annual Conference, four panelists talked about a CIO's first year, sharing their experience and advice on learning the institutional culture, working with stakeholder…
Privacy, Security, and Compliance: Strange Bedfellows, or a Marriage Made in Heaven?
Michael Corn is Chief Privacy and Security Officer at the University of Illinois, Urbana-Champaign. Jane Rosenthal is Director of the Privacy Office at the University of Kansas. Where doe…
Service Blueprinting: Transforming the Student Experience
Mary Jo Bitner is Professor of Marketing, PetSmart Chair, and Executive Director of the Center for Services Leadership in the W. P. Carey School of Business, Arizona State University. Amy L. O…
Aspiring and Residing IT Leaders: A Legacy for the Future
Keith W. McIntosh ( kwmcintosh@pima.edu ) is Acting Assistant Vice Chancellor for Information Technology at Pima Community College. The winner of the inaugural EDUCAUSE Rising Star Aw…
Filling the IT Leadership Pipeline: A Panel Discussion
Bruce Maas is CIO and Vice Provost for Information Technology at the University of Wisconsin-Madison. Prior to June 2011, he was the CIO at the University of Wisconsin-Milwaukee. Brian Paige i…
Information Technology: A View from Both Sides of the President's Desk
Michael A. McRobbie ( iupres@indiana.edu ) is President of Indiana University. A university president who was also his institution's vice president for information technology and…
Leading an IT Organization Out of Control
Gregory A. Jackson ( gjackson@educause.edu ) is Vice President for Policy and Analysis, EDUCAUSE. Comments on this article can be posted to the web via the link at the bottom of this pag…
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