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Features
Service Blueprinting: Transforming the Student Experience
Mary Jo Bitner is Professor of Marketing, PetSmart Chair, and Executive Director of the Center for Services Leadership in the W. P. Carey School of Business, Arizona State University. Amy L. O…
Top-Ten IT Issues, 2011
Bret L. Ingerman ( ingerman@vassar.edu ) is Chair of the 2011 EDUCAUSE Current Issues Committee and is Vice President for Computing and Information Services at Vassar College. Catherine Yang…
Good Communication: The Other Social Network for Successful IT Organizations
© 2009 Lisa Trubitt and Jeff Overholtzer. The text of this article is licensed under the Creative Commons Attribution-Noncommercial-Share Alike 3.0 License ( http://creativecommons.org/licenses…
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