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The Quest for the Digital Frontier

Author(s): William Confalonieri

Key Takeaways Evolving technology enables us to move from digital transactions to digital relationships , shaking the foundations of all businesses and forcing them to preemptivel…

May 26, 2015

The Unified IT Service Catalog: Your One-Stop Shop

Author(s): Tamara Adizes, Mark Katsouros, Reginald Lo, Simon Pride, Karalee Woody

Key Takeaways As IT becomes more pervasive in all aspects of higher education, IT's customers need a user-friendly way of learning about and requesting IT services. A…

August 11, 2014

Partnersourcing Your IT Service BlueprintMultimedia

Author(s): Sue B. Workman, Cathy O'Bryan, Sarah Engel

Key Takeaways Insourcing and outsourcing are not your only options — there's also partnersourcing , or collaborating with a trusted partner to develop and deliver the bes…

November 1, 2012

On Expectations and Metrics

Author(s): Martin Klubeck

Martin Klubeck is a Strategy and Planning Consultant in the Office of Information Technologies at the University of Notre Dame. Key Takeaways The concept of "expectations…

June 6, 2012

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