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HEEMAC 2013 Conference Sessions from Daphne Hunt

Daphne J. Hunt, University Web Administrator in the Office of Web Services at Tarleton University, recently shared an article she wrote summarizing a few of what she considers the best sessions o…

March 18, 2013

What I Learned in Jail

By David Underwood "Are we going to do collage?" asked a large man in a blue jumpsuit and day-glo orange tennis shoes. "No, I don't think we'll be doing a…

March 13, 2013

IT Service Metrics 101

Author(s): Mark Katsouros

Key Takeaways These guidelines to service metrics explain what to measure and how, when, and why to measure it. Trends reveal the most about services and performan…

January 28, 2013

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