Changing the Culture of an IT Organization, Whirlwind Style

Changing the Culture of an IT Organization, Whirlwind Style

Date: April 11, 2013

Time: 1:00 - 2:00 p.m. ET (UTC-4); convert to your time zone

Host: Marc Hoit, Vice Chancellor and CIO, North Carolina State University

Speakers: Jane Livingston, Associate CIO, Yale University
Karen Polhemus, Director, ITS Organizational Change Management, Yale University

Summary

Yale’s IT organization is in transformation mode. The journey over the past 18 months has covered everything: a major reorganization; a top-to-bottom and side-to-side implementation of ITIL processes and a new tool for tracking incidents, problems, changes, and requests; a new governance structure rollout; the voice of community focus groups and activities; a major website redesign; and new structures to support and encourage change, communication, and innovation. This session will focus on the change efforts, share lessons learned, and discuss the pros and cons of implementing change at a very fast pace.

EDUCAUSE Resources

• 7 Things You Should Know About ITIL, EDUCAUSE 7 Things, October 2010
• Leading the Higher Education IT Organization: Six Building Blocks of Success, EDUCAUSE Review, May 2011

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