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Apr 30th, 2014
11:45 AM - 12:30 PM
Harborside Ballroom A
Eastern Time
There are a wide variety of computing organization models in academia, some highly centralized and others much more decentralized. For institutions with numerous divisions with varied needs, a distributed support model makes sense, providing the responsiveness that faculty, staff, and students require and creating the opportunity to maximize limited resources. However, IT staff remain at risk to the twin dangers of stagnation and burnout. How do we address the challenges to provide career development for distributed staff to help increase job satisfaction and reduce turnover while also enhancing client services?

Explore a framework for organizational and individual development * Distinguish a context for considering service profiles by identifying gaps in service and the appropriate scale for solutions * Recognize the nontechnical challenges likely to be encountered