Transforming Support into Strategy

Wednesday, October 16 | 3:30PM–4:20PM
Session Type: E13OL

Limited by economic challenges, IT departments must find creative ways to transform historically operational support organizations into agile, proactive teams capable of keeping pace with strategic business and technology needs. Attendees will receive practical tools for redesigning support functions and teams, creating operational capacity, and managing strategy-focused organizational change.

OUTCOMES:
Redesign support functions and teams. | Create operational capacity. | Manage strategy-focused organizational change with emphasis on continuity, retention, and communication.

Presenters

  • Nick Key

    Administrator, University of Oklahoma

  • Paul Thompson

Resources & Downloads

http://vimeo.com/educause/p1qqoqvkv5d/