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May 29th, 2008
12:45 PM - 2:00 PM
Michigan Room (4th Floor)
Mountain Time
Session Type: Systems Evolution
ITIL is a leading framework for managing and delivering IT services. It helps IT organizations become more efficient and effective in their service planning, delivery, and oversight. ITIL is flexible enough to be adopted by IT in higher education. This discussion will briefly introduce ITIL and its place in the wider IT value chain. It will also cover the experience of an ITIL implementation at Yale University, including the time, resources, and skills required.


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