Table of Contents
Foreword
Brian L. Hawkins and Jay Morley
pdf file* - 43KB
Acknowledgments
pdf file* - 39KB
Forum Participants
pdf file* - 32KB
The Authors
pdf file* - 44KB
Chapter 1
It's a Bird! It's a Plane! It's a … Portal?
Richard N. Katz
pdf file* - 68KB
Chapter 2
Customer-Centered Resources
Ed Lightfoot and Weldon Ihrig
pdf file* - 50KB
Chapter 3
Customer Relationship Management: A Vision for Higher Education
Gary B. Grant and Greg Anderson
pdf file* - 55KB
Chapter 4
All About Web Portals: A Home Page Doth Not a Portal Make
Howard Strauss
pdf file* - 48KB
Chapter 5
E-Business in Higher Education
Robert B. Kvavik
pdf file* - 101KB
Chapter 6
The Business Challenges
Diana Oblinger and Larry Goldstein
pdf file* - 78KB
Chapter 7
Portal Technology Opportunities, Obstacles, and Options: A View from Boston College
Bernard W. Gleason
pdf file* - 287KB
Chapter 8
Portal Technology Opportunities, Obstacles, and Options: A View from the California State University
Steven L. Daigle and Patricia M. Cuocco
pdf file* - 74KB
Chapter 9
The Organizational Challenge: IT and Revolution in Higher Education
John R. Curry
pdf file* - 68KB
Chapter 10
The Policy Challenges
Richard N. Katz and Rhonda I. Gross
pdf file* - 66KB
Chapter 11
Summing Up
Richard N. Katz and Larry Goldstein
pdf file* - 44KB
Readings
pdf file* - 30KB
Index
pdf file* - 44KB
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