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October 15–18, 2013
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EDUCAUSE Library Items for Access to Advanced Networks
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Standing Out in the Crowd: Getting Your Message Heard by the New Kids on the Block
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March 19, 2013
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A session at the Midwest Regional Conference
We all know there are a limited number of opportunities to get messages in front of your incoming first-year students when they're visiting campus, attending a summer orientation, and during t…
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On the Cutting Edge: Innovative Services That Blend Technology with Purpose
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February 13, 2013
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A session at the West/Southwest Regional Conference
Join this lively session for a look at three exciting and innovative services being offered to meet new challenges on our campuses including data management, the need to rethink and repurpose physi…
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Service Descriptions in Higher Ed IT organizations
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April 18, 2013
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A session at the Enterprise IT Leadership Conference 2013
This presentation will describe the process that Cal Poly Pomona used to standardize on a service description methodology and show the lessons learned in the development of that methodology. It wil…
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Leading and Partnering from the Inside Out
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April 18, 2013
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A session at the Enterprise IT Leadership Conference 2013
At Indiana University, a co-management model of IT services at the School of Engineering and Technology, the Geology Department and at the School of Environmental and Public Affairs with central …
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Using Self-Managing Teams to Improve Service Delivery: A Case Study from JHU
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April 17, 2013
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A session at the Enterprise IT Leadership Conference 2013
Our Student and Administrative Solutions team, which is responsible for supporting our SIS and other related services, was challenged with a multitude of internal issues that were starting to erode…
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ECAR Research Tour: The Year in Review
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March 19, 2013
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A session at the Midwest Regional Conference
Where does higher education stand in terms of analytics maturity, and what actions are needed to take it to the next level? How does your institution fare in providing students with the technologie…
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Where Do We Go from Here? Using Collaboration Carefully to Navigate Growth
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March 18, 2013
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A session at the Midwest Regional Conference
The University of Chicago's IT Services desires to embed itself in the experiential and transformational culture of the campus but faces an ambiguous course. Direct engagement with creative de…
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"Flip IT! Flip IT Good!" User-Centered Solutions Create Success
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February 13, 2013
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A session at the West/Southwest Regional Conference
You've heard of flipping houses, even classrooms, but what about a help desk? Web services? Incorporating user-centered design into a help desk remodel yielded a better user experience and pro…
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Teaching Fishing; or, Empowering Users with Technology
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February 13, 2013
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A session at the West/Southwest Regional Conference
"Give a man a fish and he'll eat for a day. Teach a man to fish and he'll eat for a lifetime." This session will discuss the issues of "teaching fishing" (in relation …
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Piloting Innovation through Faculty Development Programs
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October 3, 2012
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A session at the ELI Online Fall Focus Session 2012
The University of Minnesota's Faculty Fellowship Program is an 18-month faculty development program designed to support transformational uses of technology to enhance learning while building…

















