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EDUCAUSE Library Items for Applications Development

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7 Things You Should Know About Service Design: October 12, 2011

Service design is a process that examines the relationship between those who use a service and the service environment. By focusing on and making improvements to the points at which users in…
Innovation and Information Infrastructure: Making Sound Investments for E-Research: November 16, 2010

This ECAR research bulletin provides a framework to assist universities in making sound investments in research information infrastructure in an increasingly complex global knowledge economy. In…
IT Engagement in Research: A View of Medical School Practice Roadmap: January 23, 2008

This ECAR roadmap synthesizes the important issues and recommended actions drawn from the 2008 study, IT Engagement in Research: A View of Medical School Practice, by Mark R. Nelson. This ECAR re…
IT Engagement in Research: A View of Medical School Practice: January 23, 2008

Abstract This ECAR research study was designed in collaboration with the Association of American Medical Colleges to analyze the practices and perspectives of IT organizations that support the…
IT Engagement in Research: A Baseline Study - Key Findings: August 28, 2006

This ECAR Key Findings explores the practices and perspectives of IT organizations that support the academic research enterprise. To collect, analyze, and distribute information across an expandi…
IT Engagement in Research: A Baseline Study: August 28, 2006

Abstract This ECAR study explores the practices and perspectives of IT organizations that support the academic research enterprise. To collect, analyze, and distribute information across an …
Campuswide Preparedness for Y2K at Georgetown University: January 1, 1999

The year 2000 problem has presented both an enormous challenge and a potential opportunity to increase user awareness, education, and responsibility. At Georgetown University, Y2K remediation and e…
Home Grown Web Help Desk Software: January 1, 1998

In the fall of 1996, Illinois Wesleyan University's office of Information Technology developed a simple intranet web application for tracking user support calls. This presentation looks at ho…
Home-Grown Web Help Desk Software: January 1, 1998

In the fall of 1996, Illinois Wesleyan University's Office of Information Technology developed a simple intranet Web application for tracking user support calls. This paper looks at how the us…
Growing the Customer-IS Partnership in System Development: January 1, 1994

Southwest Texas State University is implementing a System Development Life Cycle (SDLC) methodology that strives to address issues related to partnerships between customers and IS. SDLC identifies …

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