Benchmarking | EDUCAUSE.edu

Main Nav

Browse this Topic

Expand Topic...

< IT Effectiveness

Your Selections Under:

Benchmarking [x]
Support Services [x]
Articles, Briefs, Papers, and Reports [x]

Clear All Filters

Filter by type

Articles, Briefs, Papers, and Reports [x]

Filter by Publications

Filter by Presentations

Archives (2)

EDUCAUSE Library Items for Benchmarking

Showing 1 - 9 of 9 Results

Sort by:

Relevancy | Title | Date

Leading the Student Experience: Super-Convergence of Organisation, Structure and Business Processes: April 27, 2012

This group of case studies from the United Kingdom organization, Leadership Foundation for Higher Education, focuses on the UK higher education student experience. "The student experience …
Measuring User Satisfaction: Why It’s Important and How to Do It: August 2, 2012

Key Findings Institutional leaders, CIOs, and service managers are focused on service delivery. Understanding the user perspective is instrumental in making good decisions about service sou…
Evaluating IT and Library Services with the MISO Survey: July 26, 2011

This ECAR research bulletin offers a detailed look at the Measuring Information Service Outcomes (MISO) Survey. Following a description of the underlying survey methodology, this bulletin …
EDUCAUSE Core Data Service: Fiscal Year 2006 Summary Report: October 8, 2007

EDUCAUSE Core Data Service Fiscal Year 2006 Summary Report summarizes much of the data collected through the 2006 EDUCAUSE core data survey about campus information technology (IT) en…
ERP Call Centers: Benchmarking and Implementation: December 9, 2003

This bulletin describes principles, structure, reporting structure, and best practices related to call centers specifically designed to support institution-wide applications. Based on a case stud…
Improving Service Quality with Benchmarks: January 1, 2001

The author suggests ways IT departments can measure and improve their service to users, by using internal benchmarks. The author suggests ways IT depar…
What Do Information Technology Support Services Really Cost?: January 1, 1998

Leaders of IT organizations are troubled by the lack of reliable benchmarks or comparative data on which to base decisions about support services. Presidents are mystified by total cost of ownershi…
Help for the Help Desk: January 1, 1998

Information technology organizations at colleges and universities are beleaguered by the increasing demand for desktop client support. In the past five to ten years the "computer center"…
What Do Information Technology Support Services Really Cost?: January 1, 1998

Leaders of IT organizations are troubled by the lack of reliable benchmarks or comparative data on which to base decisions about support services. Presidents are mystified by total cost of ownershi…

Research and Publications

Conferences and Events

Career Development

Focus Areas and Initiatives

Connect and Contribute

About EDUCAUSE