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EDUCAUSE Library Items for Benchmarking

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Podcast: John Campbell and George Siemens on Using Analytics: July 25, 2012

In this podcast, Executive Director of Administrative Information Services at Princeton University, Colin Currie , talks analytics with George Siemens and John Campbell . Siemens is a …
Analytics: Planning Considerations: May 18, 2012 | A session at the Enterprise IT Leadership Conference 2012
Academic leaders face escalating pressures to document and improve student outcomes and institutional efficiency. IT leaders have their own requirements for enhanced data and benchmarking tools t…
Metrics and Measures and Dashboards, Oh My! The Challenges of Developing a Quality Program for IT: June 11, 2007 | A session at the EDUCAUSE Southeast Regional Conference 2007
Reporting quality and showing the value of an IT organization is a challenging proposition. The old saying you can't manage what you can't measure is still true. Determining how to show &…
Effective Tools to Manage a Diverse IT Department: March 12, 2007 | A session at the EDUCAUSE Midwest Regional Conference 2007
What tools can be put in place to measure whether you are effectively and efficiently running your IT department? What are your employees working on? How efficient are they? Are your customers happ…
Knowledge, Vetting, and Discovery: May 16, 2006

Presentation at the May 2006 ECAR Academy in Dedham, Massachusetts. "NERCOMP Presents: ECAR Academy" was developed jointly by NERCOMP and ECAR to develop the next generation of current …
ERP Call Centers: Benchmarking and Implementation: December 9, 2003

This bulletin describes principles, structure, reporting structure, and best practices related to call centers specifically designed to support institution-wide applications. Based on a case stud…
Management by Fact: MIT and Stanford Benchmark the IT Help Desk: January 1, 2003

A joint Stanford/MIT team developed metrics, assessed costs, and unearthed best practices from each campus. An innovative "dashboard" provides key data to manage the Help Desk. Learn abou…
Linking Administrative and IT Productivity in Higher Education: January 1, 1992

Before we can fully take advantage of the potential that IT offers to improve the efficiency of higher education administration, we must find a way to measure its value. Traditional metrics fail t…

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