Benchmarking | EDUCAUSE.edu

Main Nav

Browse this Topic

Expand Topic...

< IT Effectiveness

Your Selections Under:

Benchmarking [x]
Financial Management [x]

Clear All Filters

Filter by type

Filter by Publications

Filter by Presentations

Filter by Library Taxonomy

EDUCAUSE Library Items for Benchmarking

Showing 1 - 10 of 15 Results

Sort by:

Relevancy | Title | Date

Measuring User Satisfaction: Why It’s Important and How to Do It - Infographic: August 16, 2012

As institutions look to reduce or contain costs, CIOs, institutional leaders, and service managers are challenged to optimize service delivery based on costs, features, and quality. Evaluating se…
Measuring User Satisfaction: Why It’s Important and How to Do It: August 2, 2012

Key Findings Institutional leaders, CIOs, and service managers are focused on service delivery. Understanding the user perspective is instrumental in making good decisions about service sou…
EDUCAUSE Core Data Service 2006 Results: October 26, 2007 | A session at the EDUCAUSE 2007 Annual Conference
This session will summarize the highlights from the 2006 EDUCAUSE Core Data Service survey data. These analyses will identify key findings, important trends, and similarities and differences across…
The IT Help Desk in Higher Education: Results of the 2007 ECAR Survey: October 25, 2007 | A session at the EDUCAUSE 2007 Annual Conference
This session presents findings from the 2007 ECAR survey on IT help desk management in the U.S. and Canada. Using assessment methods derived from IT service management standards and the broader IT …
EDUCAUSE Core Data Service: Fiscal Year 2006 Summary Report: October 8, 2007

EDUCAUSE Core Data Service Fiscal Year 2006 Summary Report summarizes much of the data collected through the 2006 EDUCAUSE core data survey about campus information technology (IT) en…
EDUCAUSE Core Data Service: Fiscal Year 2005 Summary Report: January 1, 2006

EDUCAUSE Core Data Service Fiscal Year 2005 Summary Report summarizes much of the data collected through the 2005 EDUCAUSE core data survey about campus information technology (IT) en…
Management by Fact: Benchmarking University IT Services: January 1, 2004

A joint Stanford/MIT team developed metrics, assessed costs, and unearthed best practices from each campus. An innovative "dashboard" for the Help Desk and broad balanced scorecard for IT…
Benchmarks: Helping Your President Understand IT Investments: October 20, 2004 | A session at the EDUCAUSE 2004 Annual Conference
Presidents face increasing requests for financial resources to support the use of IT on their campuses. Benchmarks for IT--developed in the COSTS project--will be used to illustrate how to shed lig…
The COSTS Project: IT Benchmarks, Trends, and Insights: January 1, 2003

Benchmarks inform the decisions that senior administrators must make about IT programs. The COSTS project helps institutions of higher education understand their IT investments and staffing through…
Technology Assessment: Making Sure We Get It Right: October 28, 2002

Assessment is a critical tool for decision makers because it provides the basis for answering internal and external questions, including those dealing with accreditation, use of technology, or co…

Research and Publications

Conferences and Events

Career Development

Focus Areas and Initiatives

Connect and Contribute

About EDUCAUSE