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EDUCAUSE Library Items for Benchmarking

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Measuring User Satisfaction: Why It’s Important and How to Do It - Infographic: August 16, 2012

As institutions look to reduce or contain costs, CIOs, institutional leaders, and service managers are challenged to optimize service delivery based on costs, features, and quality. Evaluating se…
Measuring User Satisfaction: Why It’s Important and How to Do It: August 2, 2012

Key Findings Institutional leaders, CIOs, and service managers are focused on service delivery. Understanding the user perspective is instrumental in making good decisions about service sou…
IT as a Game Changer in Teaching & Learning: July 28, 2011

Presentation at the 2011 ECAR Symposium, July 28, 2011, in Chicago, Illinois. Is technology a “game changer” in teaching and learning? Will Facebook and the iPad really change how we deliver…
The Current State of College Students and Technology 2011: July 29, 2011

Presentation at the 2011 ECAR Symposium, July 28, 2011, in Chicago, Illinois. This presentation highlights early findings of the 2011 survey of undergraduate students and information technology.…
The Future of ECAR Research: July 28, 2011

Presentation at the 2011 ECAR Symposium, July 28, 2011, in Chicago, Illinois. This presentation highlights the future of research from the EDUCAUSE Center for Applied Research (ECAR). How …
Evaluating IT and Library Services with the MISO Survey: July 26, 2011

This ECAR research bulletin offers a detailed look at the Measuring Information Service Outcomes (MISO) Survey. Following a description of the underlying survey methodology, this bulletin …
Telling Your Story: May 16, 2006

Presentation at the May 2006 ECAR Academy in Dedham, Massachusetts. "NERCOMP Presents: ECAR Academy" was developed jointly by NERCOMP and ECAR to develop the next generation of current …
Knowledge, Vetting, and Discovery: May 16, 2006

Presentation at the May 2006 ECAR Academy in Dedham, Massachusetts. "NERCOMP Presents: ECAR Academy" was developed jointly by NERCOMP and ECAR to develop the next generation of current …
IT Governance: Determining Who Decides: November 22, 2005

This research bulletin provides an overview of IT governance, explains why such governance is important, describes the IT governance work at Syracuse University, and outlines how other institutio…
Information Technology Strategic Management in Higher Education: October 20, 2003

This is the October 2003 ECAR survey instrument used for ECAR Research Study concerning Information Technology Strategic Management in Higher Education. …

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