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EDUCAUSE Library Items for Benchmarking

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Measuring IT Performance: A CIO Perspective of One Institution's Journey: October 13, 2010 | A session at the EDUCAUSE 2010 Annual Conference
This presentation will explore one multicampus institution's journey to assess IT performance through the development of meaningful IT performance measures for productivity, quality, and bench…
EDUCAUSE Core Data Service 2006 Results: October 26, 2007 | A session at the EDUCAUSE 2007 Annual Conference
This session will summarize the highlights from the 2006 EDUCAUSE Core Data Service survey data. These analyses will identify key findings, important trends, and similarities and differences across…
The IT Help Desk in Higher Education: Results of the 2007 ECAR Survey: October 25, 2007 | A session at the EDUCAUSE 2007 Annual Conference
This session presents findings from the 2007 ECAR survey on IT help desk management in the U.S. and Canada. Using assessment methods derived from IT service management standards and the broader IT …
Measuring What Matters: October 24, 2007 | A session at the EDUCAUSE 2007 Annual Conference
Determining what to measure, how to measure it, and to whom to report the results can be more of an art than a science. In this session, four major research universities will address how to communi…
A Successful Tool to Create Positive Change: Result of an IT Risk Assessment and Benchmark at Scandinavian Universities: October 21, 2005 | A session at the EDUCAUSE 2005 Annual Conference
Current cost pressures, technology changes, and new requirements meant that changes were needed in the way IT was managed at Scandinavian universities. This session will present results from an IT …
Measuring Institutional Success: An E-Portfolio for Accreditation and Assessment Outcomes: October 20, 2005 | A session at the EDUCAUSE 2005 Annual Conference
Seton Hall University has expanded the functionality of Blackboard, a course management system with an e-portfolio, through internal development of assessment modules that gather data for quantitat…
Management by Fact: Benchmarking University IT Services: January 1, 2004

A joint Stanford/MIT team developed metrics, assessed costs, and unearthed best practices from each campus. An innovative "dashboard" for the Help Desk and broad balanced scorecard for IT…
Benchmarks: Helping Your President Understand IT Investments: October 20, 2004 | A session at the EDUCAUSE 2004 Annual Conference
Presidents face increasing requests for financial resources to support the use of IT on their campuses. Benchmarks for IT--developed in the COSTS project--will be used to illustrate how to shed lig…
The COSTS Project: IT Benchmarks, Trends, and Insights: January 1, 2003

Benchmarks inform the decisions that senior administrators must make about IT programs. The COSTS project helps institutions of higher education understand their IT investments and staffing through…
How to Implement a Useful, Ongoing IT Metrics Program: January 1, 2003

Yale University has begun to assess the efficiency and effectiveness of its IT program. The presentation will concentrate on how to develop a metrics project plan and institute a metrics process. W…

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