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EDUCAUSE Library Items for Benchmarking
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EDUCAUSE Core Data Service 2006 Results
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October 26, 2007
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A session at the EDUCAUSE 2007 Annual Conference
This session will summarize the highlights from the 2006 EDUCAUSE Core Data Service survey data. These analyses will identify key findings, important trends, and similarities and differences across…
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The IT Help Desk in Higher Education: Results of the 2007 ECAR Survey
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October 25, 2007
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A session at the EDUCAUSE 2007 Annual Conference
This session presents findings from the 2007 ECAR survey on IT help desk management in the U.S. and Canada. Using assessment methods derived from IT service management standards and the broader IT …
