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EDUCAUSE Library Items for Benchmarking
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EDUCAUSE Core Data Service 2006 Results
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October 26, 2007
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A session at the EDUCAUSE 2007 Annual Conference
This session will summarize the highlights from the 2006 EDUCAUSE Core Data Service survey data. These analyses will identify key findings, important trends, and similarities and differences across…
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The IT Help Desk in Higher Education: Results of the 2007 ECAR Survey
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October 25, 2007
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A session at the EDUCAUSE 2007 Annual Conference
This session presents findings from the 2007 ECAR survey on IT help desk management in the U.S. and Canada. Using assessment methods derived from IT service management standards and the broader IT …
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Benchmarks: Helping Your President Understand IT Investments
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October 20, 2004
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A session at the EDUCAUSE 2004 Annual Conference
Presidents face increasing requests for financial resources to support the use of IT on their campuses. Benchmarks for IT--developed in the COSTS project--will be used to illustrate how to shed lig…
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The COSTS Project: IT Benchmarks, Trends, and Insights
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January 1, 2003
Benchmarks inform the decisions that senior administrators must make about IT programs. The COSTS project helps institutions of higher education understand their IT investments and staffing through…
