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- Benchmarking [x]
- IT Effectiveness (4)
- Information Technology Management and Leadership (4)
- Campus Policies (1)
- Campus Policy and Law (1)
- Enterprise Information Systems (1)
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EDUCAUSE Library Items for Benchmarking
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What Do Information Technology Support Services Really Cost?
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January 1, 1998
Leaders of IT organizations are troubled by the lack of reliable benchmarks or comparative data on which to base decisions about support services. Presidents are mystified by total cost of ownershi…
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Readers Respond
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January 1, 1998
CAUSE/EFFECT readers respond to the question, "Has your institution attempted to assess the impact of information technology on instruction, student life, and/or administrative services, or do…
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Observations on Benchmarking InformationTechnology Support
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January 1, 1995
Wanting to evaluate their own progress in information technology programs and practices, Penn State's information technology organization collected information about successful operations in f…
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Linking Administrative and IT Productivity in Higher Education
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January 1, 1992
Before we can fully take advantage of the potential that IT offers to improve the efficiency of higher education administration, we must find a way to measure its value. Traditional metrics fail t…
