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Measuring User Satisfaction: Why It’s Important and How to Do It: August 2, 2012

Key Findings Institutional leaders, CIOs, and service managers are focused on service delivery. Understanding the user perspective is instrumental in making good decisions about service sou…
EDUCAUSE Core Data Service: Fiscal Year 2006 Summary Report: October 8, 2007

EDUCAUSE Core Data Service Fiscal Year 2006 Summary Report summarizes much of the data collected through the 2006 EDUCAUSE core data survey about campus information technology (IT) en…
EDUCAUSE Core Data Service: Fiscal Year 2005 Summary Report: January 1, 2006

EDUCAUSE Core Data Service Fiscal Year 2005 Summary Report summarizes much of the data collected through the 2005 EDUCAUSE core data survey about campus information technology (IT) en…

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