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EDUCAUSE Library Items for Benchmarking

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What Do Information Technology Support Services Really Cost?: January 1, 1998

Leaders of IT organizations are troubled by the lack of reliable benchmarks or comparative data on which to base decisions about support services. Presidents are mystified by total cost of ownershi…
Help for the Help Desk: January 1, 1998

Information technology organizations at colleges and universities are beleaguered by the increasing demand for desktop client support. In the past five to ten years the "computer center"…
What Presidents Need to Know About the Payoff on the Information Technology Investment - Complete Set of Background Papers: January 1, 1994

This document is the complete set of background papers for HEIRAlliance Executive Strategies Report #4 (HEI0400). Each paper was prepared by one of the five teams from different colleges and univer…
HEIRAlliance Executive Strategies Report #4: What Presidents Need to Know About the Payoff on the Information Technology Investment: January 1, 1994

This four-page report suggests approaches to the complex process of calculating cost/benefits of information technologies on campus -- particularly difficult for a resource as complex, pervasive,…

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