Benchmarking

EDUCAUSE Library Items for Benchmarking

Tracking Our Progress, Planning Our Future

March 11, 2008 | A session at the NERCOMP Annual Conference 2008

MIT recently completed a benchmark study on the use of educational technology in subjects considered to count toward the core curriculum (General Institute Requirements). This presentation will dis…

EDUCAUSE Core Data Service 2006 Results

October 26, 2007 | A session at the EDUCAUSE 2007 Annual Conference

This session will summarize the highlights from the 2006 EDUCAUSE Core Data Service survey data. These analyses will identify key findings, important trends, and similarities and differences across…

The IT Help Desk in Higher Education: Results of the 2007 ECAR Survey

October 25, 2007 | A session at the EDUCAUSE 2007 Annual Conference

This session presents findings from the 2007 ECAR survey on IT help desk management in the U.S. and Canada. Using assessment methods derived from IT service management standards and the broader IT …

Measuring What Matters

October 24, 2007 | A session at the EDUCAUSE 2007 Annual Conference

Determining what to measure, how to measure it, and to whom to report the results can be more of an art than a science. In this session, four major research universities will address how to communi…

EDUCAUSE Core Data Service: Fiscal Year 2006 Summary Report

October 8, 2007

EDUCAUSE Core Data Service Fiscal Year 2006 Summary Report summarizes much of the data collected through the 2006 EDUCAUSE core data survey about campus information technology (IT) en…

Incident Management Capability Metrics

September 19, 2007

The CERT CSIRT Development Team has introduced a method to evaluate and improve an organization's capability for managing computer security incidents. This method uses a set of incident mana…

Using Students’ Experiences to Derive Quality in an e-Learning System: An Institution’s Perspective

July 2, 2007

Higher education institutions undertake a range of approaches to evaluating and making judgments about the quality of their e-learning provision. This paper begins by exploring benchmarking as o…

Metrics and Measures and Dashboards, Oh My! The Challenges of Developing a Quality Program for IT

June 11, 2007 | A session at the EDUCAUSE Southeast Regional Conference 2007

Reporting quality and showing the value of an IT organization is a challenging proposition. The old saying you can't manage what you can't measure is still true. Determining how to show &…

Measuring IT Success Against Benchmarks

January 1, 2004

The president and CIO of Roberts Wesleyan College recently examined information technology investments and services on campus with the aid of the "Information Technology Benchmarks: A Practi…

Effective Tools to Manage a Diverse IT Department

March 12, 2007 | A session at the EDUCAUSE Midwest Regional Conference 2007

What tools can be put in place to measure whether you are effectively and efficiently running your IT department? What are your employees working on? How efficient are they? Are your customers happ…