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- Benchmarking [x]
- IT Effectiveness (71)
- Information Technology Management and Leadership (71)
- Teaching and Learning (25)
- Support Services (18)
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EDUCAUSE Library Items for Benchmarking
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Higher Education TechQual
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January 1, 2006
The Higher Education TechQual+ instrument is being developed by a group of higher education institutions to gather systematic feedback from its community of end users so as to provide objective dat…
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EDUCAUSE Core Data Service: Fiscal Year 2005 Summary Report
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January 1, 2006
EDUCAUSE Core Data Service Fiscal Year 2005 Summary Report summarizes much of the data collected through the 2005 EDUCAUSE core data survey about campus information technology (IT) en…
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Measuring the Future: MIT and Stanford Benchmark the Help Desk
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May 25, 2006
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A session at the Enterprise Technology Conference 2006
Both Stanford and MIT found their help desks operated and evaluated by anecdotes rather than facts. Both campuses asked, How effective is our help desk? How does it compare to its peers? Can we use…
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Telling Your Story
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May 16, 2006
Presentation at the May 2006 ECAR Academy in Dedham, Massachusetts. "NERCOMP Presents: ECAR Academy" was developed jointly by NERCOMP and ECAR to develop the next generation of current …
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Knowledge, Vetting, and Discovery
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May 16, 2006
Presentation at the May 2006 ECAR Academy in Dedham, Massachusetts. "NERCOMP Presents: ECAR Academy" was developed jointly by NERCOMP and ECAR to develop the next generation of current …
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Security Assessments in an Academic Environment
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April 11, 2006
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A session at the Security 2006
Baylor University recently conducted a campus-wide IT security assessment. This session presents the process from choosing a consultant to remediation of the assessments discoveries. The result is …
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IT Governance: Determining Who Decides
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November 22, 2005
This research bulletin provides an overview of IT governance, explains why such governance is important, describes the IT governance work at Syracuse University, and outlines how other institutio…
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It’s Not the Change, It’s the Difference: Evaluating Technology on Campus
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January 1, 2005
Viewpoint It’s not the Change, It’s the Difference: Evaluating Technology on Campus To determine the effectiveness of a new technology implementation on campus, measure the difference i…
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A Successful Tool to Create Positive Change: Result of an IT Risk Assessment and Benchmark at Scandinavian Universities
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October 21, 2005
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A session at the EDUCAUSE 2005 Annual Conference
Current cost pressures, technology changes, and new requirements meant that changes were needed in the way IT was managed at Scandinavian universities. This session will present results from an IT …
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Measuring Institutional Success: An E-Portfolio for Accreditation and Assessment Outcomes
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October 20, 2005
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A session at the EDUCAUSE 2005 Annual Conference
Seton Hall University has expanded the functionality of Blackboard, a course management system with an e-portfolio, through internal development of assessment modules that gather data for quantitat…
















